FAQs

How do I make a same-day appointment for an IV?

Please call the office and leave a message with the day and time you request an IV appointment. We will call you back to confirm your appointment request as soon as possible.
~COMING SOON! You can make online IV appointment requests at your convenience (on the weekend or after business hours). Check our website frequently for this service!

What do I do if I have a medical question?

Please do not call the office if you have a question about side effects, symptoms, or other medical issues. Instead, email Nurse@AndersonIntMed.com with your question. Include as many details as you can. One of our amazing nurses will either call or email you back between patients who are being seen in the office. Please allow up to 72 hours for a response, as your response may require consultation with our provider. WE DO NOT HAVE THE ABILITY TO DEAL WITH ANY EMERGENCY QUESTIONS OR SITUATIONS. ALL EMERGENT ISSUES MUST BE ADDRESSED BY THE CLOSEST ED/URGENT CARE. Please do not leave any medical questions or details on our voicemail, as our admin staff does not address these questions.

What do I do when I need my ADHD medication refilled?

If you have not been seen by our medical provider within the last 3 months, you must call the office to schedule an appointment. If you have seen our provider within the last 3 months, please call your pharmacy to request your next prescription. Remember that controlled substances NEVER show a refill on the label/bottle. Three individual monthly prescriptions are sent during your visit, and the pharmacy will only fill them every 28-30 days. Each pharmacy has its own policies, so you must ask them specific questions about their refill practices.
If you are experiencing stock issues with your current pharmacy and have found stock at another pharmacy, please DO NOT call the office. Instead, email Sarah@AndersonIntMed.com with the new pharmacy's name, address and ZIP CODE, the medication name, the dose being requested, the number of times taken daily, and the total number of tablets/capsules being requested.
PLEASE DO NOT CALL THE OFFICE WITH THIS INFORMATION, AS I HAVE INSTRUCTED MY STAFF NOT TO TAKE ANY OF THESE MESSAGES BY PHONE.

What do I do when I need hormone refills?

If you need a hormone refill and DO NOT need a dose change, please reach out to the pharmacy that fills your hormones and request a refill through the pharmacy. They will reach out to our office, and your hormones will be refilled on the next business day if all labs are current and no appointments have been cancelled. If you request a dose change of a particular hormone, please do not call the office with this information. Instead, email Sarah@AndersonIntMed.com with the name of the hormone, the dose being requested, the number of capsules taken daily, and the total quantity requested. Your refill will be sent with enough quantity to get you to your next appointment.

My MD, NP, and PA told me that I cannot use hormone replacement therapies or that the therapies you provide are dangerous. Who do I believe?

That's a great question you must ask for wisdom and discernment. My first question to my MD, NP, and PA would be to ask what evidence they are making these claims. If their answer is based on the WHI (Women's Health Initiative of 1991) study, then rest assured that their education did not go much past what they received during medical, PA or NP school and their continuing education does NOT include hormone-specific training. Ask to see their certification for hormone-specific training. If they cannot provide one, their knowledge of this specialty should be considered inadequate and their opinions obsolete.

I would like to become a new patient. What does that entail?

Medical cannabis patients can call the office to discuss their current diagnoses to see if they may qualify for the use of medical cannabis according to the statutes of the Commonwealth of Virginia. Also, visit the Medical Cannabis page on our website. If one of our team members determines that you could potentially qualify for the use of medical cannabis, you will need to either bring a copy of your medical records, including all diagnoses and current medication list, plus a valid Virginia driver's license or state-issued ID OR have your medical provider fax those records to us at 757-755-7799 before your appointment.
ADHD patients can call the office and request an appointment for medication management. If you have already been diagnosed with ADHD, please either bring a copy of your medical records indicating this diagnosis or have your medical provider fax us confirmation of that diagnosis at 757-755-7799. Visits are not covered by insurance, but medications can be if you choose to.
Functional medicine/hormone patients: Please go to our Contact page and fill out ALL the demographic information, including address and DOB; PLEASE INCLUDE YOUR DOB. Once we get all the requested information, we will email you a "New Patient Questionnaire" to determine if we can help you. Further instructions will be given at that time. Please refer to our "New Patient Practice Model" on the functional medicine page under the Integrative Medicine tab on our website. Customized treatment plans and prices will be discussed during an initial consultation of $100. The financial requirements for all functional patients can easily be estimated as thousands of dollars to start and hundreds to maintain monthly. We have explored all options to make this as affordable as possible, but living a "functional" life is expensive.

MEMBERSHIP FAQ

Q: How do I know if membership is for me?

Membership is FOR you if:

You have completed the 8-Month Functional and Hormone Health Boost Program
You are a CURRENT functional/hormone patient who receives ADHD medicines
All other functional/hormone patients

Membership is NOT for you if:

You are an ADHD-ONLY patient (who does not receive hormones)
You are a medical cannabis patient
You are a patient under the age 18
You have not been seen by Sarah within the last 15 months
If you are STILL in the 8-Month Functional and Hormone Health Boost Program

If you accidentally sign up for a membership tier and you do not qualify for membership yet, please contact us. Your payment may be eligible for a refund.

Q: What if I need to downgrade my membership?

If you choose to cancel or downgrade your membership, you must do so at least 30 days from your next appointment or 30 days before your next prescription is due.

You cannot cancel or downgrade your membership if you try to cancel or downgrade less than 30 days from your next appointment.

Please use this form to submit for a downgrade: DOWNGRADE REQUEST

Q: What if I no longer need membership?

If you are unhappy with our services, your only recourse is to unsubscribe from using the services no less than 30 days from your next appointment or prescription refill.
If you choose to cancel or downgrade your membership, you must do so within 30 days from your next appointment or 30 days before your next prescription is due.
You cannot cancel or downgrade your membership if you try to cancel or downgrade less than 30 days from your next appointment.
If you would like to cancel and it is less than 30 days from your next scheduled appointment or next refill, you may let us know of your plans to cancel, but you will be expected to keep your next scheduled appointment and receive the next 3 months of care.
If you stop using our services before the end of your billing cycle, you understand and accept that we will not be able to offer a partial or full refund for the remaining part of your cycle.
For emphasis, we do not provide refunds, credits, or prorated billing for cancelled subscriptions unless explicitly stated.
You can cancel here: CANCELLATION REQUEST

Q: It has been over 12 months since my last appointment. Do I still qualify for membership?

Only active patients at AIM are eligible for membership. You are no longer considered an active patient if you have not been seen for a visit in over 12 months. If you want to see us again after 12 months, you will have to rejoin us as a new patient.

Q: How much is the AIM Continued Success Membership?

The AIM Continued Success membership offers 5 different membership tiers:

Tier 1 ($70/mo): Provides access to AIM Private Community via Facebook and a 15-minute 1:1 lab review with Sarah.
Tier 2 Remote ($135): Includes AIM Private Community via Facebook, 1:1 lab review with Sarah, and access to all Inner Circle Workshop Zoom recordings. Plus, AIM Health University Online provides 24/7 unlimited access to resources for your overall wellness and a 10% Fullscript discount.
Tier 2 Local ($150): Includes AIM Private Community via Facebook, 1:1 lab review with Sarah, and access to all Inner Circle Workshop Zoom recordings. Plus, AIM Health University Online provides 24/7 unlimited access to resources for your overall wellness, a 10% Fullscript discount, and a free monthly B12 shot.
Tier 3 Remote ($215): Includes AIM Private Community via Facebook, 1:1 lab review with Sarah, and live participation at all Inner Circle Workshop Zoom recordings. Plus, AIM Health University Online provides 24/7 unlimited access to resources for your overall wellness, a 15% Fullscript discount, and an unlimited 10% discount on all shots and IVS.
Tier 3 Local ($255): Includes AIM Private Community via Facebook, 1:1 lab review with Sarah and live participation at all Inner Circle Workshop Zoom recordings, plus AIM Health University Online, which is 24/7 unlimited access to resources for your overall wellness, a 15% Fullscript discount, unlimited 10% discount on all shots and IVS and a free monthly Super B.

Q: What modules are included in the AIM University Online that are unique to my current provider?

The educational modules offer exclusive insights provided by Dr. Sarah Anderson, FMPC, renowned for her one-on-one care. Here's what sets these modules apart:

Gain fundamental wisdom for hormones and wellness, regardless of your starting point.
Access easy-to-grasp insights, reshaping our understanding of health.
Learn efficient strategies for transforming body composition from average to extraordinary.
Receive insights typically costing thousands of dollars from private, exclusive, cash-based integrative practices.
Explore detailed and practical information about biomarkers, including those your PCP may not be ordering and what is deemed optimal.

Q: Who are the AIM Continued Success membership modules for?

These modules are for everyone who has signed up for Tier 2 and Tier 3. They offer fundamental wisdom that can significantly impact anyone's health goals. While traditional medical practices may overlook this essential education, AIM Continued Success Membership allows everyone to refine their knowledge and health practices. These modules pave the most direct path to self-awareness and improvement, akin to earning a Ph.D. yourself. Placing the mirror directly in front of you, free from judgment and bias, allows you to see your truths and make positive changes from the comfort of your home. Sarah will continually add new modules to the membership tiers as she expands her expertise through her own ongoing education in integrative medicine.

Q: How do the 1-on-1 lab review appointments work?

After selecting a membership tier, schedule an appointment with Sarah. You may have your lab review appointment over the phone, via Doxy or in person. This appointment is similar to the appointments you are used to. We will review your current treatment plan and lab flow sheet, and you will receive prescriptions and a lab slip for your next visit. Tier 1 allows for a 15 minute phone call, Doxy or in person visit; Tier 2 allows for a 20 minute phone call, Doxy or in person visit; and Tier 3 allows for a 30 minute phone call, Doxy or in person visit.

Q: Can I use the AIM Continued Success membership alongside my current healthcare plan?

Absolutely! The AIM Continued Success membership is intended to complement your existing healthcare plan, but it is NOT an insurance plan. This collaboration can enhance your overall healthcare strategy, empowering you to take a more proactive role in your health journey. Remember, you are the CEO of your health.

Q: How soon can I see the results from the membership program?

The timeline for seeing results depends mainly on your commitment to the program. If you follow the resources and align them with your lab reviews, you can expect to maintain the amazing results that brought you to membership in the first place. The more you engage with the resources and the AIM community on Facebook and Zoom, the more you will get out of the program.

Q: Is there support available if I have questions during the program?

Absolutely! You'll have access to our exclusive online Facebook community, where you can ask questions, share your journey, and receive support from fellow members. Additionally, Sarah will host Zoom bi-monthly group coaching calls for further guidance and assistance. If you have specific medical questions, email our nurses at nurse@andersonintmed.com.

Q: What if I’m not satisfied with the program?

Your satisfaction is important, but please remember that knowledge is only valuable when implemented. If you fully engage with the practical wisdom offered consistently, we are confident you'll be more than satisfied. However, you can cancel your monthly subscription anytime within 30 days before your next appointment. Just so you know, there are no refunds for any aspect of the program, as all the education provided is proprietary. You can downgrade or cancel using this form: DOWNGRADE / REQUEST FORM

Q: How do I sign up for the AIM Continued Success membership?

Signing up is simple! Head to the tier's page, select the tier that aligns with your needs and proceed through the checkout process. Once you are approved, your payment will go through. Then, you will receive a login, and you'll gain instant access to the education modules and receive additional instructions tailored to your chosen package. Start your journey here: START YOUR JOURNEY

Q: Can I upgrade my membership later on?

Absolutely! You have the flexibility to upgrade your package at any time. If you initially choose Tier 1 and later decide you want to access the Zoom meetings, have longer appointment times with Sarah, and receive the discounts and free monthly B shots, then you can easily do so by filling out this form to upgrade: UPGRADE FORM

Q: What if I miss a payment and/or my credit card is declined?

This online platform is designed to provide access to Sarah’s expertise and tools on a scalable basis, allowing Sarah to help a broader audience beyond one-on-one consultations. Updating your credit card information is important to ensure uninterrupted program access. If your payment method is not updated and a payment is missed, your membership as an AIM Continued Success member will be discontinued immediately, as all costs, including services, labs, and medications, are integrated into the program. Unfortunately, there are no refunds in this case. However, if you update your credit card information promptly, your services will be reinstated immediately.

Q: What if I cancel my AIM Continued Success membership and want to come back?

If you have been seen for a visit with labs within 12 months, you can use this link to sign up for a membership tier right away: TIER MEMBERSHIP REQUEST

If you have not been seen for more than 12 months, then you will have to go through the new patient process again. This is important because so much can change within 12 months of your last appointment, and we want to ensure you get the best care possible. Start your journey here: START YOUR JOURNEY

YOUR QUESTIONS, ANSWERED